Last Updated: June 13, 2026
At Nakshatra Jewellers, customer satisfaction is important to us. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through our website.
Refunds are only available in the following situations:
If an order is cancelled before it has been processed for manufacturing, packaging, or shipment, the customer will be eligible for a full refund.
A refund may be issued if:
The product received is defective, damaged, or has a verified manufacturing defect.
The issue is reported within 48 hours of delivery.
The product is returned in its original condition along with all certificates, invoices, tags, and packaging materials.
Our quality inspection confirms the reported defect.
Refunds will not be provided for:
Change of mind after purchase.
Incorrect product selection by the customer.
Customized, personalized, engraved, or made-to-order jewellery.
Minor variations in weight, size, color, finish, or appearance that naturally occur in jewellery manufacturing.
Products damaged due to misuse, negligence, improper handling, or unauthorized repair.
Products returned without original packaging, certificates, invoices, or tags.
Once an eligible refund request is approved:
The refund will be processed to the original payment method used for the purchase.
Refund processing may take between 7–10 business days, depending on the payment provider and banking institution.
Customers will be notified once the refund has been initiated.
All return and refund requests are subject to verification and inspection by Nakshatra Jewellers. We reserve the right to reject refund requests that do not meet the conditions outlined in this policy.
For refund-related inquiries, please contact:
Nakshatra Jewellers
Hyderabad, Telangana, India
Website: https://nakshatrajewels.co.in/
Email: support@nakshatrajewels.co.in
By making a purchase through our website, you acknowledge and agree to this Refund Policy.
